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Privacy Policy

Last updated: 25.09.2018

Charlotte Kanyi /BirthEssence respects the privacy concerns of the users of its website  www.birthessence.co.uk, including sub-domains and the services provided therein. (the “Site.”)  Accordingly, we have developed this policy in order for you to understand how we collect, use, store, communicate and protect your information, including any information you may provide through our Site when you purchase a service, sign up to our newsletter, or complete a course booking form. The policy sets out the different areas where user privacy is concerned including your rights under current laws and regulations. and outlines the obligations & requirements of the users, the website and website owners.

Please also review the Terms of Use including the Cancellation and Refunds policy at  http://www.birthessence.co.uk/terms-conditions/  which also govern use of this Site.

Please read the policy carefully and contact us ( details below) if you have any questions or concerns regarding privacy of your information.

If you do not agree to the policy you may wish to cease viewing / using this website.

By providing us with your data, you warrant to us that you are over 13 years of age.

 The following outlines our privacy policy.

Policy key definitions:

"I", "our", "us", or "we" refer to the business - Charlotte Kanyi , sole trader trading as BirthEssence.

"you", "the user" refer to the person(s) using this website and services therein.

The “Site” the website www.birthessence.co.uk and the services offered therein

GDPR means General Data Protection Act.

PECR means Privacy & Electronic Communications Regulation.

ICO means Information Commissioner's Office.

Cookies mean small files stored on a users computer or device.

For Data Protection purposes Charlotte Kanyi trading as BirthEssence is the Data Controller. Contact@ charlotte@birthessence.co.uk

What information do we collect?

As a general policy, no personally identifiable information, such as your name, address, or e-mail address, is automatically collected from your visit to the Site. However, certain non-personal information is recorded by the standard operation of the  internet servers and cookies.  Information gathered through cookies and server logs may include the type of browser being used, its operating system, the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

This information is only used internally, and is not distributed or sold to a third party. We use this information, which does not identify individual users, to analyse trends, to administer the website and to gather demographic information about Our user base as a whole.

The Site’s various mailing lists, downloads, special offers, quizzes, contests, registration forms, and surveys may request that you give us contact information such as your name, mailing and/or e-mail address, demographic information such as your age and gender, and personal preference information such as interests. Information submitted at the time of submission will be used by Charlotte Kanyi / BirthEssence only as necessary for our legitimate business interests, including without limitation the improvement of our products, services and the contents of the Site. Personally identifiable information is never sold or leased to any third parties. With your permission, we may use your contact information to send you information about our company, products and services. You may always opt-out of receiving future mailings as provided below. Charlotte Kanyi / BirthEssence does not store any credit card information it may receive in regard to a specific transaction and/or billing arrangement except as necessary to complete and satisfy its rights and obligations with regard to such transaction, billing arrangement, and/or as otherwise authorized by a user.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.

Client Sessions and Course Bookings

Data collected may include your first name, last name, marital status, title, date of birth and gender.  Contact Data may include your home address, email address and telephone numbers.  Health Data: The medical & emotional questions are required so that we can provide a Holistic Treatment / therapeutic session for you. These may include doctor’s details and pregnancy status.  Sensitive Data: We do not routinely collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation. We do not collect any information about criminal convictions and offences.

Financial Data is not collected.  All payments are collected either by BACS, Worldpay or cheque.  Transaction Data may include details about payments made by yourself for treatments.  Your information will not be shared to any third party companies.  These details and information are stored securely as detailed in our policy.

Cookies

This website uses cookies to better the users experience while visiting the website.

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site"s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors. Most browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or indicate when a cookie is being sent. Please consult the technical information relevant to your browser for instructions. If you choose to disable your cookies setting or refuse to accept a cookie, some parts of the Site may not function properly or may be considerably slower. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies found on this website:

This site is built using Thrive Architect which uses the following cookies

Some Optin forms are created using Thrive Leads which uses the following cookies

PURPOSE

NAME

VALUE

EXPIRES IN

- Flag if impression exists

tve_leads_unique

1

1 year

- Stores a page visit on the form

tl_{group_id}_{form_id}_{variation_id}

{log_id, refferer}

30 days

- Stores a page visit on a form variation included in the A/B test

t_{test_id}_f_{form_type_id}

{content_id} //if the content is part of A/B Testin shows the same content for the same user;

30 days

- Stores a conversion event for the form variation

tl-conv-{content_id}

1

1 year

- Stores a conversion event for the campaign

tl_conversion_{group_id}

1

1 year

- Flag if conversion exists for the campaign

tl_conversion_{key}

1

1 year

Notes:

- {log_id} - which represents an entry in DB for the following data: some internal IDs, IP, refferer, utm_source, utm_medium, utm_campaign, EMAIL 

- {referrer} - URL of the site from where the user came from

- {utm_{cols}} - standard marketing query string variables

- {key} = encrypt(array(user_email, {group_id}))

These cookies will be stored in the default folder in which your browser stores cookies.


We also use Thrive Comments which uses the following cookies


Third Party Cookies

This website uses tracking software to monitor its visitors to better understand how they use it and improve services. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information

[http://www.google.com/privacy.html ].

Sponsored links, affiliate tracking & commissions

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored or affiliate links from trusted partners.

These partners include Amazon Affiliates, The NPA Process by Joel Young and The Journey Method by Brandon Bays.

Clickable sponsored or affiliate links may be displayed as a website URL like this; or as a titled text link like this:

Your actions are usually recorded as a referral from our website by this cookie. We use affiliate partners in these ways to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information.

 In most cases we earn a small commission from the advertiser or advertising partner, at no cost to you, when  you make a purchase on their website.

Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected. Such links will always be clearly identified.

Please see section on email policy below regarding cookies and email service providers.

Malware/Spyware/Viruses: Neither the Charlotte Kanyi / BirthEssence nor the Site knowingly permit the use of malware, spyware, viruses, and/or other similar types of software.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers. Charlotte Kanyi will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

Email Policies

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless strictly compelled to do so by law.

Email marketing

Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users. We use Mailchimp. (More information here: Mailchimp Privacy Policy)

We use your email address and any information submitted to process bookings and supply information or updates pertaining to those bookings,  provide further information about the products / services we offer, inform you about new blog posts or to assist you in answering any questions or queries you may have submitted.. This includes using your details to subscribe you to our email newsletter but only if this was made clear to you and your express permission was granted when submitting any form to email process. In compliance with GDPR all e-mail sent from our organization will clearly state who the e-mail is from and provide clear information on how to contact the sender. When using your email we agree not to use false or misleading subjects and to identify the message as ad advertisement for

In addition, all e-mail messages will also contain concise information on how to manage your subscription references or remove yourself from our mailing list so that you receive no further e-mail communication from us. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

Any email marketing messages we send are in accordance with the GDPR and the PECR.

See any marketing messages for instructions on how to unsubscribe or manage your preferences. You can also unsubscribe from all Mailchimp Lists by following this link.

Use of External Links

http://www.birthessence.co.uk may contain links to many other websites. We cannot guarantee the accuracy of information found at any linked site. Links to or from external sites not owned or controlled by Charlotte Kanyi/ BirthEssence do not constitute an endorsement by Charlotte Kanyi/ BirthEssence or any of its employees of the sponsors of these sites or the products or information presented therein.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls (this is an example: http://bit.ly/1dNVPAW).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Use of Testimonials

In accordance to with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:

Testimonials that appear on this site are actually received via text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our products and/or services in some way. They are individual results and results do vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services.

The testimonials displayed in any form on this site (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant for the general public.

Charlotte Kanyi is not responsible for any of the opinions or comments posted on http://www.birthessence.co.uk. Charlotte Kanyi is not a forum for testimonials, however provides testimonials as a means for customers to share their experiences with one another. To protect against abuse, all testimonials appear after they have been reviewed by management of Charlotte Kanyi . Charlotte Kanyi does not share the opinions, views or commentary of any testimonials on http://www.birthessence.co.uk - the opinions are strictly the views of the testimonial source.

The testimonials are never intended to make claims that our products and/or services can be used to diagnose, treat, cure, mitigate or prevent any disease. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.

Photographs

Where practicable, Charlotte Kanyi / BirthEssence will seek consent from  individuals before displaying photographs in  which they appear. If this is not possible (for example, a large group photo), Charlotte Kanyi / BirthEssence will remove any photograph if an individual does not provide consent or withdraws this by writing to Charlotte Kanyi / BirthEssence . Please see contact details at end of policy. This policy includes without limitation photographs published on the BirthEssence website and in the Email Newsletter.

Storage and protection of personal data.

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information.

Our website is scanned on a regular basis for security holes viruses and malware in order to make your visit as safe as possible.

All financial transactions are processed through a gateway provider (Paypal) and are not stored or processed by us.

In the event of a data breah we will endeavour to inform you within 72 hours.

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email. All payments are collected by Paypal, BACS or cash in person at the time of a prebooked consultation/therapeutic session.

Record Keeping of Clients

​Your consultation forms and session summaries are kept on file on a password protected computer and paper files are kept in a locked filing cabinet at my home address.

Your files are not viewed or accessible by anyone other than Charlotte Kanyi, unless consent is given by yourself to share with other therapists.

You can ask to view your client files at any given time. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

Medical Malpractice requests that we keep consultation files on record for seven years once you have received your last treatment with Charlotte Kanyi. After this date they will be shredded.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or medical requirements

Intellectual Property Rights

The materials contained in this web site are protected by applicable copyright and trade mark law.

All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of Charlotte Kanyi / BirthEssence or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from Charlotte Kanyi.

You must not:

Republish material from our website without prior written consent.

Sell or rent material from our website.

Reproduce, duplicate, create derivative, copy or otherwise exploit material on our website for any purpose.

Redistribute any content from our website, including onto another website.

Restricted Access

We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.

Acceptable Use

You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else"s use and enjoyment of the website. Prohibited behaviour includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.

You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.

Disclaimer and Limitation of Liability

Charlotte Kanyi makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contain on this website or any sites linked to this site.

All the materials on this site and in treatment sessions and packages are provided "as is" without any express or implied warranty of any  kind, including warranties of merchantability, noninfringement of intellectual property or fitness for any particular purpose. In no event shall Charlotte Kanyi or its agents or associates be liable for any damages whatsoever (including without limitation damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if has been advised of the possibility of such loss or damages. Our materials and services do not in any way, nor are they intended to substitute professional, financial, legal or medical advice. Charlotte Kanyi is not a doctor and does not provide medical advice or prescribe medical treatment nor recommend that you discontinue with any current medicines you may be taking.

Your individual rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access, correction and removal of your personal data.

Object to processing of your personal data.

Request restriction of processing your personal data.

Request transfer of your personal data.

You can read more about your rights in details here;

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data although we would prefer in the first instance that you contact us in order to give us a chance to rectify any issues.

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Contact

If you have any questions regarding this policy, or your dealings with our website, or wish to exercise any of the rights mentioned above  please contact us here: charlotte@birthessence.co.uk

Postal Address is Charlotte Kanyi / BirthEssence 232, Marsh Lane, Erdington, Birmingham, West Midlands, B23 6PP, UK.

Security: Security for all personally identifiable information is extremely important to us. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Charlotte Kanyi / BirthEssence cannot ensure or warrant the security of any information you transmit via the internet. By transmitting any such information to Charlotte Kanyi / BirthEssence, you accept that you do so at your own risk.

Your Acceptance of These Terms: By using the Site, you accept the policies and restrictions set forth in this Online Privacy Policy. If you do not agree to this policy, please do not use the Site. This Online Privacy Policy may be revised from time to time by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Online Privacy Policy to which you are bound.

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